The Westin Copley Place, Boston

I booked a corner room for 3 people in the family. The room is spacious as in the picture. The sofa bed was old. It’s too soft. We asked for an extra blanket & pillow, it took almost an hour to get it. That’s was around 11pm. Same for the valet parking, almost 30 mins to wait for someone to get our car. We had to go up to the reception to ask for the valet staff that was around 8pm. Not sure they are short of staff during the night time or not as the staff who brought the pillow was the same person who brought our luggage to the room.

Traveled to Boston with our family of 5, 2 adults and 3 kids ages 12, 11, and 8 to see Twenty One Pilots at TD Garden. I booked a corner suite with a city view on a high floor and that’s exactly what we got. The room was way more than I expected and was so happy with it. Wall to wall windows with an amazing view, 2 queen beds that were comfortable and cozy and we had a roll in bed brought to the room for my daughter. The roll in bed was an Actual bed, not an uncomfortable cot! Even with the extra bed we still had so much space. The best part of the room in my opinion was the fact that floor was laminate wood! No nasty hotel carpet! Also had a full size leather couch, fridge, 3 night stands, spacious closet, plenty of lamps and light and the air conditioning/heat worked beautifully! The bathroom was clean and shower was amazing with a rain shower head, frosted glass doors and all tile. Bar 10 restaurant and bar in the hotel had 24 hour room service and also breakfast. The food was phenomenal. On site Starbucks in lobby as well. Super easy access to the Subway, only one block over. The Westin is connected to shopping mall with high end designers I.e LV, Gucci, Jimmy Choo etc which is a big plus! There were a couple of Cons though…Valet parking was great but they failed to mention that it would cost $75 per day! There’s a parking garage across the street to use for a fraction of the price. I booked our room with a package to include breakfast each morning for all 5 of us, kids 12 and under are free. However, morning 1 we ate and they brought the bill over for $160….they made the correction and all was good. Breakfast day 2, the policy all of a sudden changed to kids under 5 eat free…. And my husband and I ordered bloody Mary’s which were priced at $10 each which we planned on paying for since that’s not included. The price for those 2 drinks mysteriously increased from $10 each to $18 each! Lastly, the hotel listed and pictured a pool as one of the amenities which was the main reason for booking because of my kids. However, at Check in I asked what floor the pool is on to which they said unfortunately we don’t have a pool….When I reserved the corner suite for 2 nights with breakfast included it was $504 per night, after taxes total was around $1200 at Check in but they charged us a total of $1,950! So an extra $700 was added for what I have no clue.

Great location and walkable, very close to restaurants and shopping area. I feel they are a bit understaff in general. Housekeeping service is very good and attentive, provide enough bottles of water for my specific needs.

Very nice staying. We got an upgrade to the suite which is super cool! The location is good

This Westin hotel is the worst I've ever stayed at. The rooms are old with low ceilings, creating a claustrophobic feeling. The rooms are tiny, and despite purchasing their breakfast package with the understanding that kids are free, I was consistently told otherwise during meal orders. When I ordered multiple meals, they refused to honor the free policy. They claimed additional charges, and on one occasion, it took an outrageous two hours for delivery. To make matters worse, I discovered unauthorized credit card charges; had I not checked my statement, I wouldn't have noticed. It's absolutely unacceptable!

I love this hotel