Yotel Edinburgh

Well didn't had a very good experience. Reason being the below: - because the hotel in the name of sustainability and environmental friendly ignores all your requests. - we requested a room with twin bed which over call was confirmed and later when we were at the property we were denied stating that the rooms are all full - we were told that there 200 customers always waiting for them to refill the room soo thats the reason they really cannot help us. And they signalled us if we want we can change the hotel but refund cannot be promised since the booking is not directly don't from them - in washroom the towels were dirty water kept running in commode non stop. - I paid another 200 euros upfront to help myself and the same issue was being seen there as well. -- overall a very bad experience with staff available 24/7 just to come with fancy words to deny ur request in the name of that there waiting list is high and we can change the hotel without any refunds. I will ensure that this complaint has been escalated to the highest point and will post the same on there website as well as google review as well.

This was my first time staying at this hotel after reading many reviews, and here are my thoughts: The room was clean and nice, and the location is excellent – right in the city centre. I arrived early, around 12:30 PM, and asked if early check-in was possible (standard check-in is at 3 PM). The receptionist said yes, but only with an additional charge – no complimentary option was offered. This was the first time I’ve ever had to pay for early check-in. Also receptionist mentioned there are charges applicable if I don't check-out at 11am sharp 😞. While the room itself was clean, it was not soundproof. I could hear noise from the corridor, including cleaning activities and other guests closing their doors. There was no kettle in the room and no room service available, which meant I had to go to the ground floor every time I wanted a coffee or tea. My room was on the fifth floor, so this wasn’t very convenient. The bar/restaurant service was extremely slow and had a very laid-back attitude – not ideal if you’re in a hurry or expecting prompt service. Overall, the hotel has potential due to its location and cleanliness, but the lack of basic amenities, noise issues, and poor service were disappointing.

Clean and relatively sizable room. Free self-service coffee at the bar (although that was not mentioned prior to check in). Food wise, not much of a variety at the bar. Walking distance from Princes Street.